1. Introduction

Roverland Voyage (“we,” “our,” or “the Company”) is committed to protecting your personal data and ensuring transparency in how it is collected, processed, and used. This Privacy Policy outlines our practices in compliance with the Digital Personal Data Protection Act (DPDP) 2023 (India), GDPR (EU), and other applicable data protection laws.

By accessing our website, booking a trip, or engaging with our services, you consent to the practices described in this policy.

 

2. Information We Collect

We collect the following categories of data:

• Personal Information: Full name, contact number, email, nationality, date of birth, passport and driving license details.

• Transaction Data: Booking details, payment status, travel itineraries, and invoice history.

• Technical Data: IP address, browser type, cookies, device information, and website usage patterns.

• Marketing Preferences: Communication opt-ins and consent records.

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3. How We Use Your Information

Your data is processed for legitimate business purposes including:

• Processing bookings, payments, and travel documentation.

• Providing customer support and trip-related updates.

• Improving service quality and digital experience.

• Sending marketing communications (only upon consent).

• Complying with legal, tax, and audit requirements.

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4. Legal Basis for Processing

Processing of personal data is based on:

• Performance of a contract (trip booking, service delivery)

• Legitimate business interest (service improvement, fraud prevention)

• User consent (marketing communications, cookies)

• Legal obligations (accounting, compliance, law enforcement requests)

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5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes above or as required by law. Data not needed is securely deleted or anonymized.

 

6. Data Sharing & Transfers

Your data may be shared with:

• Trusted partners (hotels, car rental companies, payment gateways).

• Technology providers (Zoho, Webflow, Gallabox, Google Analytics).

• Government authorities for compliance verification.

All third parties operate under confidentiality and data protection agreements. Data transfers outside India are handled per international standards (GDPR-compliant SCCs or equivalent mechanisms).

 

 

7. User Rights have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent at any time.

• Restrict processing or object to marketing use.

• Request a copy of your data (portability right).

Requests can be submitted to [Insert DPO Email Address].

 

8. Cookies

We use cookies and tracking tools for analytics, personalization, and security. Users can manage cookie preferences through their browser or our consent manager.

 

9. Data Security

Roverland Voyage employs industry-grade encryption, secure hosting, and limited access control to protect your data. While we take reasonable precautions, no system is entirely immune from risk.

 

10. Contact

For privacy-related queries, contact our Data Protection Officer at: admin@roverland.voyage
ROVERLAND VOYAGE DLIGHTS,1/176-5A AVINASHI MAIN ROAD

MUDHALIPALAYAM PIRIVU, NEELAMBUR POST India

 

 

1. Introduction

These Terms & Conditions (“Terms”) govern your use of Roverland Voyage’s website, booking platform, and travel services. By engaging with our services, you agree to be bound by these Terms.

 

2. Definitions

• “Traveler” / “Participant” refers to the person booking or participating in a Roverland Voyage experience.

• “Services” include trip curation, accommodation, vehicle arrangements, and other travel experiences offered by the Company.

• “Third-Party Providers” refers to hotels, car rental agencies, or vendors engaged by the Company.

 

3. Service Scope

Roverland Voyage designs and manages curated self-drive expeditions and travel packages. Itineraries are indicative and subject to operational realities (weather, local regulations, third-party conditions).

 

4. Booking & Payment

• Bookings are confirmed upon full or partial payment as communicated at the time of reservation.

• Payment must be made through approved methods listed on our platform.

• All prices are in [insert currency] and may be subject to applicable taxes and transaction fees.

 

5. Traveler Obligations

Travelers must:

• Possess valid travel and driving documentation.

• Adhere to local laws, road regulations, and safety instructions.

• Maintain appropriate travel and vehicle insurance.

Failure to comply may result in denial of service or termination of the booking without refund.

 

6. Modifications & Cancellations

Roverland Voyage reserves the right to alter itineraries, accommodations, or inclusions due to external factors (e.g., force majeure, supplier issues). Any substantial changes will be communicated promptly.

 

7. Intellectual Property

All brand elements, content, images, and itineraries remain the intellectual property of Roverland Voyage. Unauthorized reproduction or distribution is prohibited.

 

8. Limitation of Liability

Roverland Voyage acts as an intermediary for services provided by third parties. We are not liable for delays, losses, accidents, or damages beyond our reasonable control.

 

9. Governing Law

These Terms are governed by the laws of India. International disputes may be subject to arbitration under the Singapore International Arbitration Centre (SIAC) framework.

 

10. Contact

Queries related to Terms & Conditions can be directed to: info@roverland.voyage

 

3. Cancellation & Refund Policy — Roverland Voyage

 

1. Booking Confirmation

Bookings are confirmed only upon payment receipt. The confirmation email serves as a binding acknowledgment.

 

2. Traveler Cancellations

Cancellation charges apply as per notice period:

• More than 60 days before departure: 80% refund (20% admin fee).

• 30–59 days: 50% refund.

• 15–29 days: 25% refund.

• Less than 15 days: Non-refundable.

Refunds are processed within 15 business days after deduction of applicable fees.

 

3. Company-Initiated Cancellations

If Roverland Voyage cancels a trip due to unforeseen circumstances:

• Full refund or equivalent future travel credit will be issued.

• The Company is not liable for ancillary costs (e.g., visa fees, flights).

 

4. Modifications

Travelers may request trip date changes or modifications subject to availability and additional cost adjustments.

 

5. Force Majeure

No refunds will be provided for cancellations due to events beyond control (natural disasters, political unrest, border closures, pandemics). However, Roverland Voyage may offer rescheduling or travel credit.

 

6. Refund Method

All refunds are processed via the original payment method, in the same currency, excluding transaction or bank charges.

 

7. Contact

For refund or cancellation requests: info@roverland.voyage

 

4. FAQs — Roverland Voyage

1. What is Roverland Voyage?

Roverland Voyage is a premium self-drive travel company offering curated expeditions across Europe, Iceland, and other global routes — blending adventure, comfort, and cultural immersion.

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2. How do I book a trip?

Bookings can be made directly via our website or through our travel consultants. Once the payment is processed, a confirmation email and itinerary will be shared.

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3. What documents do I need?

A valid passport, international driving license, and travel insurance are mandatory for all travelers. Country-specific visa support can be coordinated upon request.

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4. Can I customize my itinerary?

Yes. We offer tailored experiences for private groups and families. Customization requests can be discussed during the booking stage.

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5. What is the refund policy?

Refer to our Cancellation & Refund Policy for full details. Refunds depend on notice period and trip conditions.

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6. What happens in case of emergencies?

Our on-ground team and partners provide 24/7 support. Emergency contact details are shared pre-departure.

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7. Is my data safe with Roverland Voyage?

Absolutely. Your data is stored and processed securely, in full compliance with global data protection laws. See our Privacy Policy for details.

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8. Who do I contact for support?

Email us at info@roveland.voyage or reach our traveler support desk via WhatsApp +91 80100 07070